Digitise and Simplify Processes with a Complaint Management System
Success of a business immensely depends upon how efficiently a business manages and solves customer complaints.
QualityPro provides a comprehensive complaint management module. Be it a complaint from a customer, a supplier, or about a product or service, QualityPro is equipped to offer a full circle of complaint management from registering to finding the root cause and finally resolving it.
By digitising the entire process, you have a central database which aids you in finding ways to make your work and what you offer better. Identify the areas for improving your processes and products or services, pinpoint and eradicate the underlying causes of grievances to prevent recurring issues. This will help to enhance the company’s reputation, and boost customer satisfaction and loyalty eventually.
Take Charge of Complaints
- Register, document, and categorise complaints, designate their source, priority, and severity.
- Identify and record why a complaint occurred.
- Associate the complaint with NC and CAPA, track the complaint from the start to resolution.
- Assign complaint to a group or an individual, define workflows, attach reference/supporting documents and snaps of complaints.
- Add notes for detailed description of complaint.
Trusted by Industry Leaders
Instil Continuous Improvement
- Identify ways to minimise complaints based on NC and CAPA and make necessary changes to minimise the recurrence.
- Evaluate customer complaints based on previous records, understand the pattern, identify gaps, and rectify them.
- Map complaint with Training Management, SOP Management, Change Management, NC & CAPA Management and Risk Management modules to improve processes.
- Evaluate the effectiveness of suggested solutions.
Get Deeper Insights
- Get an overview of all complaints in the dashboard, in a snap identify total number of complaints, statuses of complaints, number of resolved complaints, etc.
- Identify patterns and severity of complaints to put more focus on most impacting areas.
- Based on various key performance indicators (KPIs) related to complaint management, identify how efficient the process is.
- Validate the effectiveness of actions taken to mitigate complaints.
Benefits of Complaint Management System
- Establishes a proper robust system to address complaints
- Presents apt and adequate information related to any query
- Adds to your accountability in handling issues
- Avoids repetition of processes
- Saves time and resources
- Helps win new customers and increases retention
- Creates a customer-focused environment
- Helps stay ahead of the competition
- Speeds up complaint resolution
- Meets regulatory requirements
- Enhances audit readiness of the organisation
