Despite the significant growth in the logistics and delivery industry, companies continue to grapple with a growing array of increasingly complex challenges.
Major challenges faced by logistics/delivery companies
Without a field force tracking software or with manual and spreadsheet based ways of managing logistics and deliveries, companies bear the burden of:
- Inefficient route planning, leading to longer travel times and higher fuel costs.
- Lack of real-time visibility into vehicle locations and staff status.
- Poor communication and coordination between field staff and the office.
- Difficulty in managing and tracking workforce performance.
- Inaccurate reporting of service times and delivery statuses.
- Increased operational costs due to inefficiencies.
- Challenges in complying with regulatory requirements.
- Poor customer service resulting from delays in delivery updates.
- Difficulty in handling unexpected issues or changes.
Discover the Comprehensive Capabilities of the Best Field Force Management Software
These challenges make a field force management tool essential for the logistics and delivery industry. TecWork Scout for Logistics & Delivery, a leading field force tracking app, allows managers to monitor the movements, productivity, and performance of their field personnel. It also enables field staff to manage delivery records, update attendance and kilometres travelled, upload expenses and do lot more. Managers can optimize routes based on priority, size, distance, and time, and generate pick-up and drop-off points based on the locations of sellers and field workers. Additionally, the GPS-enabled App guides the field workforce, ensuring efficient and accurate deliveries.
Top Field force-Specific Features:
- Update the daily work records, total distance travelled, reports for reimbursement, etc. in real-time.
- Manage details of the shipments for delivery, customers, and delivery records.
- Manage attendance, leaves, and other employee-related details.
- Get precise driving directions for every delivery.
Top Management-Specific Features:
- Plan routes or coverage areas and assign field staff to same
- Define geographical boundaries through Geo-Fence feature.
- Quickly assign new jobs and manage your field force.
- Track the location of your field force in real time and optimize their deployment.
- Measure and improve productivity continuously with the help of data and reports.
Other Important Features of this field force management solution:
Efficiently dispatch delivery or service tasks to field reps who are closest to the delivery destinations, ensuring timely and effective responses to customer demands.
Manage delivery requests and logistics details using customizable digital forms. Upload relevant documents and images to maintain comprehensive and organized delivery records, reducing paper usage.
Obtain real-time photos or audio notes from drivers or customers to confirm that deliveries and services are completed as expected, improving transparency and accountability.
Track your fleet’s locations and activities in real-time. This includes monitoring delivery routes and handling scheduled pickups.
Create and assign delivery orders or service requests directly from your mobile device. Use digital work orders to track task progress and ensure all logistics operations are organized and up-to-date.
Set and manage roles within your logistics team, such as delivery coordinators, drivers, and customer support representatives, to maintain clear responsibilities and streamline workflow.
Verify the presence of your drivers and field staff at delivery sites with time-stamped selfies taken from their mobile devices, ensuring accurate records of their on-site attendance.
Protect sensitive delivery and logistics data with advanced security measures such as User Authentication and SSL Certification, safeguarding information privacy and integrity.
Generate detailed reports to monitor daily, weekly, or monthly logistics activities. These reports provide insights into vehicle usage, delivery performance, service histories, and overall operational efficiency, supporting informed decision-making.
Business Benefits
Due to its plethora of exciting features, TecWork Scout offers numerous benefits that help businesses with effective field force management, optimized processes, improved efficiency, more revenue, and eventually, a distinct advantage over the competition.
- 360-degree view of the field force’s activities
- Stronger sales analysis
- Maximum operational efficiency
- Cost savings
- Real-time reporting insights
- Informed decision making
- Enhanced product and service knowledge for Teams
- Enhanced customer satisfaction
- Improved collaboration and internal communication
- Proper management of the sales team doing fieldwork
- Complete tracking of all the trips executed by the field force
- Analysis and report generation for future reference
Step into the Future of Technology. Reach Out and Begin Your Transformation Now!
