The service and repair industry encompasses various sub-sectors, including automotive, electronics, hospitality, electrical, carpentry, and plumbing. While each sector is distinct, managers and field staff across all these areas typically encounter similar challenges.
Major challenges faced by managers and on-field staff
The managers find it tough to:
- Track the real-time location of technicians.
- Track the status of the tasks.
- Track the attendance status of the technicians.
- On-field distance travelled by the technicians in a day.
- Track the amount of time spent by the technician on a particular visit.
- Plan, schedule, & route.
- Similarly, when the on-field staff i.e. the technicians go out to repair or install electronic equipment, repair any automobile, or provide electrical, carpentry, or plumbing service, they find it difficult to:
- Update daily work records.
- Manage reimbursements and claims.
- Record events contained within a specific job.
- Maintain historical records of a particular job.
- Manage attendance and other employee-related details.
- Find directions for every scheduled appointment.
Discover the Comprehensive Capabilities of the Best Field Force Management Software
TecWork Scout for Service/Repair is an indispensable field force management tool for the service and repair industry. It allows managers to track their teams’ movements, gauge productivity, and monitor performance. Additionally, it streamlines the management of delivery records, attendance, expenses, claims, and other tasks for field staff. Scout also provides the flexibility to schedule jobs for technicians in a wide range of service sectors, including electrical, equipment repair, and installation services.
Top field force-Specific Features:
- Update the daily work records, total distance travelled report for reimbursement, etc. in real-time.
- Manage specific details of a particular job, including historical details.
- Manage attendance, leaves, and other employee-related details.
- Get precise driving directions for every scheduled appointment.
- These reps need a digital tool that aid them meet all these challenges. Solution? TecWork Scout, the complete field-force management software for the service and repair industry.
Top Management-Specific Features:
- Plan routes or coverage areas and assign field staff to same
- Mark boundaries or permissible area through Geo-Fencing.
- Quickly assign new service jobs and manage your field force.
- Track the location of your field force in real time and optimize their deployment.
- Measure and improve productivity continuously with the help of data and reports.
Other Essential Features:
Effortlessly track your field technicians in real time and assign service or repair tasks to nearby locations with just a few taps.
Seamlessly manage customer and service request details in a digital format, with customizable fields. Enjoy the benefits of going paperless, and uploading relevant documents or images for a more comprehensive understanding.
For those who believe in “seeing is believing,” receive live images or audio notes directly from your technicians or customers, ensuring transparency in service and repair tasks.
Monitor your field service staff in real-time, knowing exactly where they are and what tasks they’re handling, from equipment repairs to routine maintenance.
Create and assign repair jobs or service requests on the go, allocate them to your field technicians, and track progress through digital work orders—all from your mobile device.
Define roles within your service organization or create custom roles like service manager, technician, or customer support, and manage them with ease.
Rely on accurate, time-tagged selfie attendance captured directly from mobile devices, ensuring authenticity and accountability for your service team.
Protect sensitive service and repair data with robust features such as User Authentication, Single Active Device, SSL Certification, and more.
Set up customized reports to track the daily, weekly, or monthly activities of your service team, helping you make informed decisions. Managers can also access detailed reports on service vehicle usage, repair histories, stoppage times, and overall performance summaries.
Business Benefits
Due to its plethora of exciting features, TecWork Scout offers numerous benefits that help businesses with effective field force management, optimized processes, improved efficiency, more revenue, and eventually, a distinct advantage over the competition.
- 360-degree view of the field force’s activities
- Stronger sales analysis
- Maximum operational efficiency
- Cost savings
- Real-time reporting insights
- Informed decision making
- Enhanced product and service knowledge for Teams
- Enhanced customer satisfaction
- Improved collaboration and internal communication
- Proper management of the sales team doing fieldwork
- Complete tracking of all the trips executed by the field force
- Analysis and report generation for future reference
Step into the Future of Technology. Reach Out and Begin Your Transformation Now!
