Automobile dealers today no longer rely solely on walk-in sales; instead, they employ innovative marketing strategies to generate leads. These include road shows, mobile display vans, kiosks, canopies, and targeted corporate outreach, allowing them to connect with potential customers in diverse and dynamic ways.
Major challenges faced by automotive managers & on-field staff
Using manual and spreadsheet based methods, the field force staff, which is mostly on the road conducting such activities, faces numerous work-related challenges such as:
- Planning the activities efficiently.
- Managing and registering the leads.
- Maintaining records of attendance and expenses.
- Reporting on follow-ups.
- Arranging for test-drives.
- Same goes for their managers, who face a tough time tracking, monitoring and checking status of field team and hot leads. This is where a field force management tool proves to be of significant use.
Discover the Comprehensive Capabilities of the Best Field Force Management Software
TecWork Scout for Automobile Sales Tracking, a leading field force management solution, empowers managers to monitor the movements, productivity, and performance of their field sales personnel effectively. Additionally, it enables the field force to efficiently manage work-related records, leads, follow-ups, and the sales pipeline while keeping managers updated in real-time. With its wide-ranging benefits for both management and field team, it’s no surprise that TecWork Scout is rapidly becoming the preferred choice for automobile dealers.
Top field force-Specific Features:
- Measure and improve productivity continuously with the help of data and reports.
- Update the daily work records, total distance travelled report for reimbursement, etc. in real-time.
- Manage details of the leads generated and get quick access to the same.
- Manage attendance, leaves, and other employee-related details.
- Track and manage all sales opportunities.
- Create summaries and reports.
Top Management-Specific Features:
- Plan routes or coverage area and assign field staff to same through geo-fencing.
- Manage your field force and analyze the performance of each and every sales person.
- Track location of your field force in real-time and optimize their deployment.
- Check the leads generated, follow-ups done, test-drives given, discounts offered, etc.
- Quickly access the automobile sales data.
Other Important Features of this field force management solution:
Quickly locate your field reps and assign repair or maintenance jobs to those closest to the service points. This ensures fast and efficient responses to customer needs.
Use customizable digital forms to manage customer service requests and vehicle repair details. You can upload documents and images, reducing paperwork and providing a complete service record.
Receive real-time photos or audio notes from technicians or customers to confirm that services and repairs are completed as expected. This enhances transparency and accountability.
Monitor your field team’s locations and activities in real-time. This includes tracking their repair tasks, scheduled maintenance, and even their involvement in promotional events like road shows.
Easily create and assign repair orders or maintenance requests on your mobile device. Track the progress of these tasks through digital work orders, keeping everything organized and up-to-date.
Define and manage different roles within your service team, such as service manager, technician, or customer support. This ensures clear responsibilities and efficient workflow.
Confirm your technicians’ presence at job sites with time-stamped selfies taken from their mobile devices. This provides accurate records of their on-site attendance.
Protect sensitive information related to service and repairs with strong security features, including User Authentication and SSL Certification, to ensure data privacy and protection.
Create detailed reports to monitor daily, weekly, or monthly service activities. These reports provide insights into vehicle usage, repair histories, downtime, and overall performance, helping you make informed decisions.
Business Benefits
Due to its plethora of exciting features, TecWork Scout offers numerous benefits that help businesses with effective field force management, optimized processes, improved efficiency, more revenue, and eventually, a distinct advantage over the competition.
- 360-degree view of the field force’s activities
- Stronger sales analysis
- Maximum operational efficiency
- Cost savings
- Real-time reporting insights
- Informed decision making
- Enhanced product and service knowledge for Teams
- Enhanced customer satisfaction
- Improved collaboration and internal communication
- Proper management of the sales team doing fieldwork
- Complete tracking of all the trips executed by the field force
- Analysis and report generation for future reference
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